Podcast Episode 16: Breaking Down Silos
Are you producing the outcomes you expect?
Today Chris interviews Cindy McMahon from the City of Seattle to explore how she applied the 4 Disciplines of Daily Management with her team and the impact it had on their performance.
Some highlights from the episode: - How this team made very "invisible work", visible
- How to be data-driven without beating people with numbers and graphs
- Cindy's team went from a 10% on-time rate to 96% on-time rate in just 3 months. . . without adding more resources. Just a better process to create better results.
- The key to results: Focusing on how to MANAGE THE PROCESS, which is usually the "hidden process"
Listen and let us know what "a-ha moments" you have.